Privacy Policy

1. BACKGROUND AND APPLICABILITY

(a) Who This Policy Applies To

This Privacy Policy applies to:

• Individuals who access, browse, or use the Platform;
• Individuals who register to use the Services;
• Individuals who communicate or interact with us in any manner.

(b) Your Consent

By using the Platform/Services, you consent to the collection, use, processing, and sharing of your personal data as described in this Privacy Policy.

Where processing is based on consent, you may withdraw consent at any time in accordance with Section 7, subject to legal or contractual limitations.

(c) Changes and Updates

We may update this Privacy Policy periodically. When we do so, we will publish the updated version on the Platform. Your continued use of the Services after such updates constitutes your acceptance of the revised Policy.

(d) Third-Party Services

Our Platform may contain links to third-party websites, platforms, tools, or services. Dazzl does not control and is not responsible for the privacy practices of such third parties. You are encouraged to review their policies separately.

2. PERSONAL DATA WE COLLECT

We collect the following categories of personal data ("Personal Data") about you:

(a) Contact Data

Name, email address, mobile number, address, and location information.

(b) Identity and Profile Data

Identifiers such as username, profile details, gender, photos, and verification details.

(c) Technical & Device Data

IP address, device ID, browser type, operating system, application logs, access time, page views, clickstream data, and other diagnostic or analytical data.

(d) Usage Data

Information on how you use the Platform and Services including interactions, preferences, in-platform navigation, search queries, and activity logs.

(e) Transactional & Payment Data

Details of transactions made on the Platform, payment instrument details limited as required for processing (processed via secure third-party payment gateways), UPI IDs, invoices, and billing-related information.

(f) Communications Data

Messages, emails, customer support interactions, feedback, and survey responses.

(g) Aggregated Data

Statistical or demographic information derived from Personal Data but not identifying you individually unless combined with identifiable information.

(h) Data Required by Law

Any additional personal data required to comply with applicable legal or regulatory obligations.

Failure to Provide Personal Data

If you choose not to provide necessary Personal Data, we may be unable to provide you access to certain Services.

3. HOW WE COLLECT PERSONAL DATA

We collect Personal Data through the following methods:

(a) Direct Interactions

When you:

• register or create an account;
• use or interact with the Services;
• request support, participate in surveys, provide feedback;
• communicate with us.

(b) Automated Technologies

Through cookies, pixels, web beacons, SDKs, and similar technologies.

(c) Third-Party Sources

We may receive data from:

• analytics providers;
• advertising networks;
• payment service providers;
• publicly accessible sources;
• affiliates, vendors, or business partners.

4. HOW WE USE YOUR PERSONAL DATA

We process your Personal Data for the following purposes, in compliance with the DPDP Act:

(a) Service Delivery

• to verify your identity;
• to register your account;
• to provide, operate, and maintain the Services;
• to personalise your experience and improve the Platform.

(b) Communications

• to send transactional updates, confirmations, alerts, and service-related communication;
• to notify you about changes to Services or policies.

(c) Internal Operations

analytics, research, troubleshooting, performance monitoring, and security testing.

(d) Marketing & Advertising

• to send marketing or promotional communications, offers, or surveys (based on your consent);
• to personalise content and advertising.

(e) Legal and Compliance

• to comply with applicable laws, law-enforcement requests, court orders, or governmental directions;
• to enforce our Terms or protect our rights and interests.

(f) Business Continuity

to support mergers, acquisitions, financing, or business transfers.

(g) Consent-Based Processing

Where DPDP-required consent is necessary, we will seek your consent explicitly and allow you to withdraw it.

5. COOKIES AND TRACKING TECHNOLOGIES

We use first-party and third-party cookies to:

• recognise your browser or device;
• remember your preferences;
• analyse site traffic;
• improve performance and user experience;
• display relevant advertisements.

You may modify your browser settings to disable cookies; however, certain features of the Platform may not function properly.

6. DATA SHARING AND DISCLOSURE

We may share your Personal Data with:

(a) Service Providers & Vendors

For hosting, analytics, marketing, payment processing, customer support, communication services, and operational support.

(b) Affiliates & Group Companies

For internal business operations and shared infrastructure.

(c) Business Partners

Where required to deliver Services you request or consent to.

(d) Government Authorities

Where mandated under law, regulation, direction, or court order.

(e) Third Parties in Business Transfers

In mergers, acquisitions, restructuring, or sale of assets.

We require third parties to process Personal Data only in accordance with our instructions and applicable law.

7. YOUR RIGHTS UNDER THE DPDP ACT, 2023

Subject to the DPDP Act, you have the following rights:

(a) Right to Access

You may request details of the Personal Data we process about you.

(b) Right to Correction & Updating

You may request correction, completion, or updating of your Personal Data.

(c) Right to Withdraw Consent

Where processing is based on consent, you may withdraw consent at any time.

(d) Right to Grievance Redressal

You may raise privacy concerns or complaints with our Grievance Officer.

(e) Right to Nominate

You may appoint a nominee to exercise your rights in the event of your incapacity or death (as applicable once notified under the DPDP Act).

We will respond to verified requests within timelines required by law.

8. ACCOUNT DELETION & DATA ERASURE

You may request deletion of your account and Personal Data by contacting us at the details below.

We will process deletion requests within applicable legal timelines.

Certain data may be retained as required for:

• compliance with law;
• dispute resolution;
• prevention of fraud;
• financial recordkeeping.

9. CROSS-BORDER DATA TRANSFERS

Your Personal Data may be transferred to and processed in jurisdictions outside India, in compliance with the DPDP Act and applicable government notifications.

By using the Services, you consent to such transfers, subject to appropriate safeguards.

10. DATA SECURITY

We implement administrative, technical, and organisational security measures, including:

• encryption;
• access control;
• secure servers;
• data minimisation;
• periodic audits;
• physical and network safeguards.

While we take reasonable steps to protect your data, no method of transmission or storage is completely secure.

11. DATA RETENTION

We retain Personal Data only for as long as necessary to fulfil the purposes outlined in this Policy or as required by law.

Aggregated or anonymised data may be retained indefinitely.

12. BUSINESS TRANSITIONS

If Dazzl undergoes a business transition such as a merger, acquisition, or sale of assets, your Personal Data may be transferred as part of the transaction, subject to this Privacy Policy.

13. USER-GENERATED CONTENT

Any content you post publicly on the Platform (comments, images, feedback, etc.) becomes accessible to other users.

You are solely responsible for such content and must ensure compliance with applicable law.

14. UPDATES TO THIS POLICY

We may update this Privacy Policy periodically. The updated version will be posted on the Platform with the "Last Updated" date.

Continued use of the Platform constitutes acceptance of the revised Policy.

15. GRIEVANCE OFFICER

In accordance with the DPDP Act, you may contact our Grievance Officer for any queries, concerns, or complaints regarding this Privacy Policy or your Personal Data: